Refund policy

Refund Policy

At HOME BUY STORE, we value customer satisfaction and aim to provide quality products.

Eligibility for Refund

Refunds are applicable only under the following conditions:

  • The product received is damaged or defective

  • The product received is incorrect

The issue must be reported within 48 hours of delivery with clear photos or videos as proof.

Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Change of mind after delivery

  • Incorrect product ordered by the customer

  • Minor color or design variations due to screen differences

  • Damage caused due to misuse, mishandling, or normal wear and tear

Refund Process

  • Once approved, refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation is not possible.

Contact Information

For refund or cancellation requests, contact us at:
Phone: 9941126379